• Open Source Consulting Services
• Outsourcing Services
• Open Source Package Application Services
• Support and Maintenance

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In nowadays economic times, the difficulty of the business to gain competitiveness among competitors in the market requires the understanding and proficiency of emerging technology adopted for specific business environment. They also require a leadership and positive attitude toward a solution that enabler them for greater accomplishment with minimum investment. HPG OpenSource Consulting Services helps establish the open source vision, setting implementation priorities, delivering existing and new functionality to the business while minimizing the total cost of ownership. Our key objective is to maximize value for the custo

mer by using open source technology/solution. We have helped our customer to implement country-wide open source solution throughout the enterprise and provided smooth transition from existing used application to the new one.

We offer the following strategic open source consulting services :

• ROI and TCO analysis
• Feasibility studies
• Community development
• Vendor/project selection
• Research projects
• Proprietary cost & functional comparisons
• Open Source implementation

HPG technology provides best person/team with experience and skills required for specific customer requirements by turning high level requirements into high value functionality. We have deep software development expertise to build custom applications from the ground up to customize existing open source application. We help customer to deploy technology and solution. We help customer to operate the IT division as well as IT data center. We trained our staff for specific kind of solution regarding the customer requirement.  By merging our skill set, development methodology and service delivery expertise, HPG Technology helps customer to :

• Optimize service cost structure
• Speed up business enabler
• Meet ROI or quick wins

HPG Technology outsourcing services include :

• System architecture
• Outsourced engineering services
• Outsourced product development
• Outsourced documentation writing
• Outsourced application support & maintenance
• Operating System installation ,e.g., Solaris, Linux, FreeBSD, Windows
• Operating System hardening, e.g., Solaris, Linux, FreeBSD, Windows
• Database installation and configuration, e.g., MySQL, PostGreSQL, Sybase, Oracle, MS SQL Server
• Data migration
• Basic internet package for SMEs
  

With over hundred thousand projects in SourceForge.net alone, Open source solution alternatives exist for almost every category of software and could gives an unprecedented opportunity to drive value for the business. Across your enterprise at the group level, open source software applications will reduce use restrictions, provide greater choice, lower license costs and reduce time-to-market. However, as the number of open source solution is tremendous, it would be cumbersome to carry on the open source implementation without years of experience. HPG Technology can provide a solution tailored for customer specific requirement based on the open source solution within budget deployments. Key greater functional value to the business to date include :

• Customer Relationship Management
• Social & Business Collaboration

HPG Technology can help on application evaluation or analysis assistance, or enterprise

system global rollout assistance.

• Consulting & selection
• Application customizations
• Implementation & global rollouts
• System integration
• Application lifecycle management
• Data migration
• Process reengineering
• Testing
• Support

IT challenges in today businesses are becoming complex to manage. These include the alignment of business strategies and IT systems, adjustment of IT resources to business demand and the more stringent SLA’s required by the business, all delivered with smaller budgets and less resources. Customers are then now seeking for help to alleviate the management of the IT challenges complexity so that they could spend time and resources on their own business competency. HPG Technology provides managed services for production-level open source applications.

Managed Service Support

HPG Technology provides the highly available managed services for customers who are seeking solution to host their application or data. From time to time, customer who needs to establish simple services like Web service always has to solve many upcoming issues arisen from infrastructure handling. HPG Technology helps customer by enabling services to the customer without any further management from them. HPG Technology employs the operational discipline, process and human capital necessary to provide high availability, security and piece of mind for customer.

HPG Technology can become an extension of your IT resources :

• Server administration
• Performance optimization
• Data back-up and recovery
• 24/7 support and system monitoring
• Upgrade and update maintenance services
• Software installation, configuration and testing.

Service-Desk Support

HPG Technology delivers the most comprehensive software support to our customers.  HPG Technology offers support packages to meet even the most demanding needs, whether supporting software solutions with or without on-site full-time call handling.

HPG Technology realizes the needs of effective incident and problem resolution driving business success by keeping all critical systems available and performing as expected. Each time a new enterprise open source application is deployed, IT resources become confronted with faults or wrongdoings and the tendency of user downtime increases. Effective Service Desk support could help alleviate the impact of incident and problem by using expertise and well-managed process to accomplish the task.

Through our Service Desk Support, HPG Technology provides maximizes the use uptime and successful transition to the open source solution deployment. In addition, customer seeking help on installing applications, tuning systems or simply need a help of how to use a feature can be served 24 hours a day to ensure the issue is resolved efficiently and professionally. HPG Technology has helped customer by providing dedicated on-site full-time call handling support as well as second-tier technical support structure to help the customer smoothly transition the open source solution deployment  throughout the enterprise.

HPG Technology Service-Desk Support provides :

• Problem ticketing and fast resolution
• Dedicated support representatives
• Integration & modification support
• A self-serve portal for case management
• Flexible service levels
• 24/7 support